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Let us know what you think about dorra and its treatment through the form below.

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      Customer Care & Feedback FAQ

      Q1. I am concerned about a purchase I made. Who should I contact?

      If you have any questions or concerns regarding a purchase, treatment package or consultation, please contact our Customer Relation Team by phone at 6514 1527 or Whatsapp 9187 0277 or email feedback_dr@dorraslim.com.

      We will review your feedback and assist you accordingly.

      Q2. I am unhappy with my recent visit. How can I provide feedback?

      You may contact our Customer Relation Team phone at 6514 1527 or Whatsapp 9187 0277 or email feedback_dr@dorraslim.com. We welcome all feedback and will review each matter carefully.

      Q3. I am considering escalating my concerns. Should I contact Dorra Slimming first?

      Yes. We encourage customers to contact our Customer Relation Team phone at 6514 1527 or Whatsapp 9187 0277 or email feedback_dr@dorraslim.com first so that we may understand the situation and seek an appropriate resolution.

      Q4. What information should I prepare when contacting Customer Relation?

      To assist us in reviewing your enquiry, please prepare:

      • Your name
      • Contact number
      • Branch visited
      • Date of visit
      • Details of your concern

      Q5. What is the official Customer Relation contact?

      For customer feedback, concerns regarding purchases, service-related enquiries and requests for case review, please contact:

      Customer Relation Team: Phone: 6514 1527

      Whatsapp: 9187 0277

      Email: feedback_dr@dorraslim.com